Frequently Asked Questions

What are the Housekeeping Awards?

The Housekeeping Awards were initiated in 1983 by the Alberta Hotel Association, Motel Association of Alberta, and Alberta Economic Development to recognize the highest standards of excellence in cleanliness, maintenance, and state of repair in hotels and motels. The awards are now managed by the Alberta Hotel & Lodging Association, with the support of Travel Alberta and Alberta Culture and Tourism. The Housekeeping Award is the only award of its kind in Canada, and is highly coveted by hoteliers and their staff.

Which hotels are considered for the Housekeeping Award?

Every Alberta property listed on is considered for the Housekeeping Award. No application is necessary.

Since 1983, Housekeeping Award recipients were selected from all properties that participated in the Approved Accommodation Program. These properties paid a fee to be listed in the Official Accommodation Guide. These listings have now been transitioned to Check In Canada.

How are Housekeeping Award recipients selected?

Our goal is to see each hotel as guests do, from the time they arrive until they check out. The following are considered in the selection process:

  • Listing on Check In Canada;
  • Compliance with the Health Code, Fire Code, and the Innkeepers Act;
  • Property operation of at least 3 months; and
  • Demonstration of consistent excellence in cleanliness, maintenance, and state of repair:

In identifying properties to receive the Housekeeping Award, the AHLA considers consumer reviews to get a comprehensive view of your guests’ experience. By creating a detailed breakdown of your TrustScore, provided by TrustYou, the AHLA generates your Housekeeping Score, which is an aggregate of only those elements that relate to cleanliness, maintenance, and state of repair. The Housekeeping Score does not include elements such as your restaurant, Wi-Fi, or swimming pool. To maintain the integrity of the award for both consumers and hotels, only those properties that demonstrate exceptional housekeeping, maintenance, and state of repair receive the award.

What if a property has negative guest reviews?

Guest feedback should demonstrate an overall trend of exceptional cleanliness. Occasional negative guest reviews will not hurt your chances of receiving the award. Management responses to positive and negative reviews are also considered in the selection process. Compliments or complaints about amenities, service, or quality of a guest’s stay are not considered unless they relate to cleanliness, maintenance, or state of repair.

Feedback considered:

  • Bathroom cleanliness
  • State of furniture
  • Room cleanliness

Feedback not considered:

  • Mattress too hard or soft
  • Quality of restaurant
  • WiFi
  • Swimming pools
  • Disruptions caused by other guests

Are there other factors in receiving the award?

All properties must comply with the Health Code, Fire Code, and Section 7 of the Innkeepers Act.

What resources are available to help me understand and achieve the housekeeping award?

  • The Checklist for Housekeepers;
  • A video explaining the importance of the Housekeeping Awards is available to orient staff at; and
  • TrustYou™ offers Online Reputation Management tools to help hotels identify and act on guest reviews from across the internet.